HOW LONG DOES IT TAKE FOR MY ORDER TO PROCESS AND SHIP OUT?
Orders usually ship within 1-3 business days. We ship most packages via USPS. This typically takes 3-5 business days in the U.S., 8-10 business days to Canada, and 14 or more business days internationally. If you need your order by a certain time, please contact us and we will do our best to work within your timeframe.
ARE YOUR PRODUCTS MACHINE WASHABLE?
Dog beds: Yes! All upholstery-grade fabrics used in our dog bed covers are selected with durability and washability in mind. We recommend machine washing in cold water and air drying. Please note that the inserts are not machine washable, and we recommend spot cleaning those.
Dog bandanas: Yes! All bandanas are machine washable. We recommend machine washing on the gentle cycle in cold water and air drying.
Dog leashes: The nylon used in our rope leashes is naturally dirt and stain resistant. If your leash gets dirty, we recommend hand-washing with warm soapy water and laying out to dry.
Dog collars: We recommend hand washing your collar to increase its longevity. Collars can also be washed in the dishwasher or machine washed in a laundry bag to prevent the buckle from scratching.
Dog and cat toys: We recommend spot cleaning.
WHAT IS YOUR RETURN POLICY?
We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help! We accept returns that meet the following requirements:
- Your item must be unused, unwashed, and in new condition
- Returns received within 30 days of original purchase will be refunded in full, minus shipping charges
- Returns received within 31-60 days of original purchase will receive store credit
- We cannot accept returns after 60 days
Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a return label. We cannot be held responsible for items lost or damaged during return shipment, so we recommend you use an insured and trackable mail service when mailing your return.
You can see our full return and exchange policy here.
HOW CAN I DO AN EXCHANGE?
While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. Please email firstname.lastname@example.org for instructions and an exchange shipping coupon.