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Bark at Us

Have questions?
Ask us about an order, get sizing advice, or just send cute puppy pics. We'll get back to you in a tail wag. Also, check out our Frequently Asked Questions.

Wholesale
Apply here if you are interested in carrying our products in your store.

Returns & Exchanges
Click here for instructions and information.

Woof! Our customer service hours are Monday through Friday, 9am-5pm PT

Curbside Pickup

 Make an appointment for curbside pickup at our San Francisco studio. While we are no longer allowing in-studio shopping due to COVID, you are welcome to pick up your online order in person and we'll refund shipping costs.

FAQ

Orders are shipped from our fulfillment warehouse in New Jersey. The team ships Mondays through Fridays, excluding holidays. Orders without any personalized items are shipping within 3-5 business days. Orders containing embroidered items require an additional 5-7 days processing time. Orders containing engraved items require an additional 2-3 weeks processing time and are no longer guaranteed for Christmas delivery.

We use both the US Postal Service (USPS) and FedEx to ship packages. Packages under 2 pounds are usually shipped USPS, while overnight packages and packages weighing more than 2 pounds are usually shipped FedEx. If you are unable to receive USPS packages or would prefer to us FedEx, please email woof@thefoggydog.com. Please note: additional shipping charges will apply.

Please note: personalized items are made just "fur" you and require extra production time. Our production team is currently backlogged with holiday orders, and our processing time is 5-7 days for embroidered beds and bandanas, and 2-3 weeks for engraved collars and tags. This means that if you select standard shipping your order could take 12-18 business days to arrive if it contains embroidery, and 21-32 days if it contains engraved ID tags or collars (note: engraved items are no longer guaranteed for Christmas delivery). Selecting an expedited shipping method at checkout does NOT reduce the time it takes to personalize your item/s, it only impacts the shipping method.

At this time, we are unable to accommodate split shipments so your full order will ship once any personalized items are ready.

Please note all personalized items are final sale and not refundable, unless we make a mistake.

Sometimes packages are shipped promptly, but experience carrier delays. We use the US Postal Service to ship the vast majority of our packages and they are currently experiencing delays due to a high volume of ecommerce packages. While we have tried to provide a buffer for any USPS delays with our shipping deadlines, occasionally packages are delayed outside of our control. For packages that appear lost in transit, our policy is that if a package has not been delivered or shown movement within 10 days of the last USPS scan activity, we will issue a replacement or store credit. We have found that almost all delayed packages are delivered or show movement within that time frame.

When packages appear to be missing, it is almost always one of the following situations:

- The package may have been delivered to a neighbor's home

- The package has been delivered to a different spot than normal on your property

- The shipping carrier marked the package as delivered before it actually has been

- Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household

We find that 9 times out of 10, a lost package shows up in a few days. Our policy is that if a package still hasn't shown up 10 days after the labeled delivery date, we will issue a replacement or store credit.

We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help!

We accept returns of items that are unused, unwashed, and in new condition.
- Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
- Returns received within 31-60 days of original ship date will receive store credit
- We cannot accept returns after 60 days

Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

Please visit our Returns Center to initiate a return.

While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. We will provide a coupon for free standard domestic shipping on exchange orders (up to $6.95 in value). Please visit our Returns Center for instructions.

Yes! In June 2022 we launched V.I.Pup Perks, a loyalty program where you can earn points every time you shop, then redeem those points for discounts off future orders.

Learn more at our V.I.Pup Perks Rewards page or visit our dedicated rewards program FAQs page.

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase.

For additional questions, please see our Afterpay FAQs here.

Dog beds: All upholstery-grade fabrics used in our dog bed covers are selected with durability and washability in mind. We recommend machine washing in cold water and air drying. Please note that the inserts are not machine washable, and we recommend spot cleaning those.

Dog bandanas, bows and lady bows: We recommend machine washing on the gentle cycle in cold water and air drying.

Dog leashes: The nylon used in our rope leashes is naturally dirt and stain resistant. If your leash gets dirty, we recommend hand-washing with warm soapy water and laying out to dry.

Dog collars: We recommend hand washing your collar to increase its longevity. Collars can also be washed in the dishwasher or machine washed in a laundry bag to prevent the buckle from scratching.

Dog and cat toys: We recommend spot cleaning.

We proudly handcraft our products in the USA. Our manufacturing partners are family-owned businesses, where skilled craftspeople are paid fair wages. Almost everything is made right here in San Francisco and we're thrilled to help bring small-batch manufacturing back to our hometown.

Please note that our metal ID tags are made in China, and engraved in the United States.

We currently ship to the U.S. and Canada only. Due to their size, dog beds with inserts can only ship to the continental U.S.

In addition to our website, you can find our products at select brick and mortar retailers including Anthropologie, Saks, Grove Collective, Healthy Spot and over 500 independent pet and gift boutiques. Please email woof@thefoggydog.com for help finding a retailer near you.

Yes! To be considered for wholesale, please fill out our Wholesale Application and we will be in touch. 

Thank you for your interest in representing The Foggy Dog! Please visit our Brand Ambassador page to learn more about the program and apply.