RETURNS & EXCHANGES
We want you to be thrilled with your Foggy Dog product and we stand behind the quality of every item we make. If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can make it right.
To initiate a return, please email us at firstname.lastname@example.org within 14 days of receiving your order. We will provide you with instructions for mailing merchandise back. To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it. Please note that custom and personalized orders cannot be returned because they are created just for you.
Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax.
Please note that shipping charges are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless the item is damaged or incorrect. We cannot be held responsible for items lost or damaged during return shipment, so we recommend you use an insured and trackable mail service when mailing your return.
Dog beds with inserts are bulky, so to avoid costly return shipping fees, please double check that you have chosen the correctly sized bed before ordering (see our Size Guide for help).