During this challenging time, our hearts go out to the families affected by the coronavirus as well as the healthcare providers on the front lines.
We are still open and shipping orders. To comply with California laws and keep our team safe, we are currently operating at leaner than usual levels. Orders are processing in around 3 business days for all products except dog bed inserts, which are taking 2-3 weeks to ship.
If you need to reach us, please email email@example.com and we will respond within 24 business hours. Please note that we have had to temporarily suspend our phone support during this time. We appreciate your understanding and support!
We currently ship to the U.S., Canada, Mexico and Australia.
Please note that to comply with California laws and keep our team safe, we are currently operating at very lean levels. Orders will take longer than usual to process (we are aiming for 5 business days for all products except dog bed inserts, which will ship in May).
We ship most packages via USPS. This typically takes 3-5 business days in the U.S., 8-10 business days to Canada, and 14 or more business days internationally. If you need your order by a certain time, please contact us and we will do our best to work within your timeframe.
We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help!
We accept returns of items that are unused, unwashed, and in new condition.
- Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
- Returns received within 31-60 days of original ship date will receive store credit
- We cannot accept returns after 60 days
Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.
Please visit our Returns Center to initiate a return.
While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. We will provide a coupon for free standard domestic shipping on exchange orders (up to $6.95 in value). Please visit our Returns Center for instructions.
Dog beds: All upholstery-grade fabrics used in our dog bed covers are selected with durability and washability in mind. We recommend machine washing in cold water and air drying. Please note that the inserts are not machine washable, and we recommend spot cleaning those.
Dog bandanas: All bandanas are machine washable. We recommend machine washing on the gentle cycle in cold water and air drying.
Dog leashes: The nylon used in our rope leashes is naturally dirt and stain resistant. If your leash gets dirty, we recommend hand-washing with warm soapy water and laying out to dry.
Dog collars: We recommend hand washing your collar to increase its longevity. Collars can also be washed in the dishwasher or machine washed in a laundry bag to prevent the buckle from scratching.
Dog and cat toys: We recommend spot cleaning.
We proudly handcraft our products in the USA. Our manufacturing partners are family-owned businesses, where skilled craftspeople are paid fair wages. Almost everything is made right here in San Francisco and we're thrilled to help bring small-batch manufacturing back to our hometown.
The one exception is our felt cat toys, which are made in Nepal by a Fair Trade group that provides employment for Nepali women and sustains the ancient technique of felting
In addition to our website, you can find our products at select brick and mortar retailers including Anthropologie, Nordstrom, Bloomingdale's and over 500 independent pet and gift boutiques. Please email firstname.lastname@example.org for help finding a retailer near you.
Yes! To be considered for wholesale, please fill out our Wholesale Application and we will be in touch.
Thank you for your interest in representing The Foggy Dog! Please visit our Brand Ambassador page to learn more about the program and apply.