V.I.Pup Perks Rewards FAQs
What are all the ways to earn points?
Earning points is easy! First of all, you get 25 points just for joining our rewards program. You will also earn at least 1 point per $1 spent. There are also other, fun ways to earn points like signing up for SMS, leaving a review and following us on Instagram. Learn more on our V.I.Pup Perks Rewards page.
How many points will I earn for my purchase?
All purchases earn a minimum of 1 point per $1 spent, but higher tiers in the VIP tier program earn points at a quicker rate! In the Bestie tier you earn 1.25 points per $1 spent, and in the highest Furkid tier you earn 1.5 points per $1 spent. Note that qualifying spend does not include tax or shipping.
How do points convert to discounts when they're redeemed?
Every 100 points is $5 that can be redeemed for a discount at checkout. Note that rewards points must be redeemed in increments of 100 points ($5).
How do I redeem my rewards at checkout?
Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. Note that you must have a minimum balance of at least 100 points ($5) each time you would like to make a redemption, and points must be redeemed in increments of 100 points ($5).
Is there a limit to how many points I can earn?
Nope! That’s the best part about being a V.I.Pup Perks member! You will always have an opportunity to earn more points by shopping with us and engaging with our brand and community online.
Do points expire?
Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.
How is my VIP Tier determined?
Your VIP tier is determined by the amount you’ve spent in the last 12 months. Once you qualify, you will instantly move up and have access to that tier's perks for the next 12 months.
- Buddy tier: free to join!
- Bestie tier: spend $150 over 12 months
- Furkid: spend $250 over 12 months
What are the VIP Tier perks?
Perks include discounts, birthday rewards, access to exclusive double points events and even free shipping on domestic orders $75+ for our Furkid tier. You will be in each tier for 12 months from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)! Learn more on our V.I.Pup Perks Rewards page.
Will I receive points for purchases I made prior to creating my rewards account?
We launched the program in June 2022 but grandfathered in all purchases made starting on January 1, 2022. After June 2022, you will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!
Why didn’t I earn points on my purchase?
Double-check that you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at email@example.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
If you still feel like your points balance is not accurate, please email firstname.lastname@example.org and we will look into the issue for you.